Is this your first time shopping at ChicChoi? Don't worry—we've got you covered! Whether you're a bullet journaling enthusiast, a stationery lover, or someone looking for unique, cute products, we've made the shopping experience simple and smooth. Here’s everything you need to know about placing your order, paying for it, and receiving your items with no surprises.
This article is divided into the following sections. To save your time, you can directly choose the section you are interested in and read it.
- How to Place an Order on ChicChoi?
- Payment Methods
- Are There Any Extra Fees?
- Do I Need to Handle Customs Clearance?
- Can I Track My Order?
- Can I Cancel My Order?
- What if I Have an After-Sales Issue?
1. How to Place an Order on ChicChoi?
Shopping at ChicChoi is as easy as 1-2-3!
l Browse: Start by exploring our website. You can filter products through our drop-down menu by category or designer name, or simply search for what you want using keywords. Found something you like? Just click Add to Cart.
l Review Your Cart: Once you've picked your items, click the shopping bag icon in the upper right corner to see everything you've selected.
l Checkout: Ready to make your purchase? Click Checkout to proceed. Here, you can enter any discount codes you may have and review your total, including taxes and shipping costs.
l Enter Payment & Shipping Info: Enter your delivery details, choose your preferred payment method, and you're good to go! Once your payment is processed, we’ll get to work on sending your order your way.
A Quick Reminder for Brazil & Turkey Customers:
· Brazil: Don’t forget to add your CPF number in the note box or shipping address—this is needed for customs clearance.
· Turkey: Please include your Turkey ID number for the same reason.
It’s as simple as shopping in a store, but with the convenience of delivery right to your door!
2. Payment Methods Accepted
We want to make payment as hassle-free as possible. At ChicChoi, we accept payments through:
· PayPal
· Credit Cards/Debit Cards (Visa, MasterCard, American Express, Discover, Diners Club, JCB)
· Boleto (for Brazil-based customers)
Simply choose your preferred method at checkout and complete your purchase securely.
3. Are There Any Extra Fees?
Here at ChicChoi, we aim to provide transparent pricing with no hidden costs.
Indonesia & Brazil Customers: Please note, a small tariff (under $10 in usual) may apply.
Other Countries: You won’t have to pay any extra fees. We will pre-pay customs duties for your order, so your package arrives with no unexpected charges.
4. Do I Need to Handle Customs Clearance?
In most cases, you won’t need to worry about customs clearance. We prioritize logistics partners who manage this process on your behalf. Once the customs clearance is completed, your package will be transferred to the local carrier for final delivery to your doorstep. However, in rare instances, such as when additional information is required for customs clearance, we may need your cooperation. Rest assured, we closely monitor the status of your package and will provide any necessary support to ensure smooth clearance and timely delivery.
5. Can I Track My Order?
Yes! We know how important it is to know where your package is. All orders are shipped using traceable logistics methods, so you can easily track your package with the order number provided. Keep an eye on your package's journey and get updates on its current location.
We’re proud to say that all our packages are carefully packed and delivered without damage—100% satisfaction guaranteed!
6. Can I Cancel My Order?
Changed your mind? No problem! You have 2 days after placing your order to cancel it. Just reach out to our customer service team before we ship the item, and we’ll take care of the rest.
7. What if I Have an After-Sales Issue?
We’re here to help! If you have any concerns or issues after receiving your order, don’t hesitate to contact us at infochicchoi@gmail.com. Our customer service team is dedicated to resolving any problems and ensuring your satisfaction.
If you love your ChicChoi products (and we hope you do!), we’d appreciate it if you leave us a 5-star review. Your feedback helps future customers make informed decisions!
Final Thoughts
At ChicChoi, we want your shopping experience to be easy, enjoyable, and free from any surprises. From a simple checkout process to reliable shipping methods, we’ve made it as smooth as possible for you to get your hands on our lovely stationery and gifts. Happy shopping, and we can’t wait to send your order your way!